FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

Research & Development

Q:How many people in your R & D department? What are your qualifications?

A:We have ten people R&D team, they have worked in factories more than 10 years, their design enjoyed the reputation in the market and we patented them.

Q:What is your product development idea?

A:As there is no anything perfect, each product will come out new problems when different kinds of people to use. So that is the demand of the market, then we put these demands as our orientation.

Q:How often do you update your products?

A:We usually update a new product once per month, but sometimes we will consider the market to prolong to once per season.

Q:How often do you update your products?

A:We usually update a new product once per month, but sometimes we will consider the market to prolong to once per season.

Q:How do I develop new product with your company?

A:First if you have drawing of your idea of new product, we will let our engineer to check whether we could achieve. If not, we will tell which part need to be modified to make it. Without drawings, we could let our R&D to draw according to your ideas but we have to charge it.

Customization

Q:Can your products carry the customer's LOGO?

A:Of course, we could do OEM, ODM even OBM.

Q:What else parts could your company do customization?

A:Besides brand logo, we could customize the color of products, shape with capacity, accessories and packaging.

Q:How long for your time of customization?

A:Logo is easiest, 5-7days; Color and packaging design need 10-15 days; And more difficult Mold of New shape or capacity need 1-2 month to build the molding.

Q:How could you ensure the quality of customization?

A:First we have our own QC dept. Then you could ask for test before shipping.

Q:Do you charge the mold fee and sample fee?

A:Yes, we will charge the mold fee and sample fee. Usually Mold fee depends on your drawing. And simple sample without customization we just charge shipping fee. Sample with logo or customized details we will charge more. Only sample could be returned when you place bulk order.

Production

Q:What is your production process?

A:Raw Material Cutting -- Shape Forming --- Structure Cutting --- Pipe Necking --- Head Cutting --- Stretch --- Bottom Cutting --- Welding --- Temperature Measuring --- Packing

Q:How long will your normal production delivery time take?

A: Normal stock orders production we need 5-7 days, simple customized order production 10-15days, and more difficult one 25-45days.

Q:Do you have a MOQ for your products? If yes, what is the minimum quantity?

A:Stocks MOQ just one case, customized order logo MOQ 1,000pcs; Color 3,000pcs; Packaging 5,000pcs; Mold 10,000pcs.

Q:What is the total production capacity of your company?

A:For tumbler cups 450,000 Pieces / Month, bottles 300,000 Pieces / Month.

Q:How big is your company?

A:8,000 ㎡ factory area with 100 workers and another 300 ㎡ with 80 officers.

Market and Brand

Q:Which groups and markets are your products suitable for?

A:For drinkware, everyone will use it. So the first market is the chain supermarket and stores. Then e-commerce platform sellers, like Amazon, Ebay, Esty and so on, we have special supply chain even FBA shipping directly to Amazon warehouse in the world. For Business gifts, souvenir, government project also could choose our products.

Q:How did your guests find your company?

A:By Facebook, our website, Alibaba, Google, DHG gate.

Q:Does your company have its own brand?

A:Yes, our Brand is AGH means A good hope for better cup. For now it is well-known in US. Still looking for agents with cooperation in other countries.

Q:Does your company have its own brand?

A:Yes, our Brand is AGH means A good hope for better cup. For now it is well-known in US. Still looking for agents with cooperation in other countries.

Q:Which countries and regions have your products been exported to?

A:Mainly US, Europe, Asia and Oceania. Sometimes we did in South Africa.

QC

Q:What kind of testing equipment do you have?

A:Temperature Measuring Machine to check insulation; dishwasher test machine to check whether is dishwasher safe;Rust detection machine to check what will make it rust.

Q:What is your quality control process?

A: First of all, when raw material comes into our factory, we have first check. The cup and bottle have 4 parts ( Inner wall, outer wall, top neck and bottom), each part have the line of quality inspection. After installing, the last quality detection is temperature test. So the eligible products could be packed.

Q: What is the quality problem that occurred in your company before? How is it improved to solve this problem?

A:We had problem of sublimation coating before. Workers missed the sublimation coating on the white tumblers so the customers could not do sublimation design on the blank ones.We found problem was from the coating dept. As the coating is clear which is hard to recognize whether the tumblers are coated or not. Then we use two areas to put the stocks without coating and the ones coated we did marking one the boxes. So the problem will never happen. For customers, if they could sell without coating we refund the difference of cost. If not, we refund all and ask them return the goods back to our warehouse in their country.

Q:Are your products traceable? If so, how?

A:Yes, each carton we have the number, according to the number we could find when this goods are produced and when they shipped.

Products

Q:How long is the service life of your products?

A:Without broken or misuse, normal life is about ten years. For outer color or design is about 5 years.

Q:What are the specific categories of your products?

A:To clarify by the material, we have plastic drinkware, stainless steel drinkware and others like aluminum ones or copper ones even tritan ones. If by functions, we have tumbler cups, mugs, water bottles, sippy cups, sublimation blank ones and so on.

Payment Methods

Q:What are your acceptable terms of payment?

A:By credit card (like Master, Visa), Sezzle, Paypal for small amount or sample fees. By Bank Transfer, T/T for bulk order. Also we have alibaba payment way.